What do companies that excel in customer service have in common? They have made the leap from “Good” to “Great”.
Attitude is everything, be cheerful and remain focused on the customer’s needs. Do everything reasonable to be helpful. Smile. Even if a customer is on the telephone and cannot see you, they know if there is a smile in your voice. A smile will put the customer at ease. Always do as much as you can for the customer.
Good customer […]