What do companies that excel in customer service have in common? They have made the leap from “Good” to “Great”.
Attitude is everything, be cheerful and remain focused on the customer’s needs. Do everything reasonable to be helpful. Smile. Even if a customer is on the telephone and cannot see you, they know if there is a smile in your voice. A smile will put the customer at ease. Always do as much as you can for the customer.
Good customer […]
The following is a letter we recently received from a grateful customer:
“I am forwarding this letter to commend your company for the fine service my daughter received from your company with respect to her move from Virginia to Florida. The move coordinator who we dealt with was Gary Hicks. It is my understanding that Dave Fuller was the driver from All American Movers who had with him Brian Davis and Darrell Hicks as his assistants during the move. The above […]