NATIONAL TRUCK DRIVER APPRECIATION WEEK – September 16 – 22, 2012
We want to recognize all of the drivers and thank them for the hard work they provide to our customers while maintaining safe driving records.
In the last newsletter, I mentioned ARBT has restarted the driver award programs. We have slightly modified one program to award a Driver of the Quarter (Contractor and Agent) instead of a monthly award.
The Melvin Duncan Safe Driver Award and the Circle of Excellence will be awarded yearly to top drivers who excel in Safety and […]
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OPERATION ROADCHECK
OPERATIONROADCHECK
Operation Roadcheck(June 5 – 7) is a 72-hour roadside inspection and enforcement blitz, with an estimated 10,000 inspectors at more than 1,000 checkpoints across North America monitoring truck safety compliance. It is estimated 14 trucks or buses are being inspected, on average, every minute from Canada to Mexico during the three day period.
Roadcheck 2012 focuses on commercial vehicle and driver safety / security. All inspection violationswill become part of the company and driver CSA records.
Here are six steps you can take […]
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The Power of Networking – Tell Your Story
In the sales world, some things never change. While the way we go about advertising to the public has seen some fairly radical changes over the last decade with the emergence of the internet and social media, there are a few things that remain a constant when we are looking for business.
One of the most important of those is networking. This is especially true in our industry. In a service industry like moving and storage it is imperative to understand […]
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GIVE ‘EM THE PICKLE
What do companies that excel in customer service have in common? They have made the leap from “Good” to “Great”.
Attitude is everything, be cheerful and remain focused on the customer’s needs. Do everything reasonable to be helpful. Smile. Even if a customer is on the telephone and cannot see you, they know if there is a smile in your voice. A smile will put the customer at ease. Always do as much as you can for the customer.
Good customer […]
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Job Well Done!
The following is a letter we recently received from a grateful customer:
“I am forwarding this letter to commend your company for the fine service my daughter received from your company with respect to her move from Virginia to Florida. The move coordinator who we dealt with was Gary Hicks. It is my understanding that Dave Fuller was the driver from All American Movers who had with him Brian Davis and Darrell Hicks as his assistants during the move. The above […]
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