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In Transit

by gabrielle — last modified 2006-06-09 15:52

Staying in Touch

on phoneOnce the truck pulls away you can be assured that your lines of communication are still open. It is important that we be able to contact you in transit, so make sure you give the driver information about how to contact you before he/she leaves. If you will not have a permanent number where you can be reached, please provide a cell phone number and/or the number of someone who can reach you.

Our drivers maintain daily cell phone contact with corporate dispatchers who keep a close eye on the shipment status plus the committed schedule. Customers may track of shipment status through the American Red Ball agent, the driver, and/or the corporate office Toll Free at 1-800-733-8139.

Tip #2

Take a good look around your current and future homes, including roads leading to them. Advise your mover of low tree limbs, low wires, dips in the road, tight turns or other conditions that might restrict access by a semi an issue. If in doubt, mention it to your mover.